Welcome to the Suave Steps FAQ section! Below are answers to some of the most common questions we receive. If you can’t find the information you’re looking for, feel free to contact us directly.
1. What types of shoes do you sell?
At Suave Steps, we offer a wide range of shoes for every occasion, including:
- Casual Shoes – Perfect for everyday wear, combining both style and comfort.
- Formal Shoes – Elegant and sophisticated designs for business or formal events.
- Men’s Boots – Durable and stylish boots for outdoor adventures or colder climates.
- Sandals – Comfortable, breathable footwear ideal for warm weather and casual outings.
2. How do I know which shoe size to order?
We understand how important it is to find the perfect fit. We recommend referring to our Size Guide, which provides measurements for each type of shoe. If you’re between sizes, we suggest selecting the larger size for a more comfortable fit.
If you still have questions about sizing, feel free to contact our customer service team, and we’ll be happy to assist you.
3. What materials are used in your shoes?
We prioritize high-quality materials to ensure both comfort and durability. Our shoes are crafted from a variety of materials, including:
- Genuine leather for formal shoes and boots
- Breathable fabrics for casual shoes and sandals
- Rubber soles for added comfort and grip
- Synthetic materials for lightweight and eco-friendly options
Each product description on our website provides detailed information on the materials used.
4. Can I return or exchange an item?
Yes! If you are not completely satisfied with your purchase, we offer returns and exchanges within 30 days of receiving your order. Please ensure that the shoes are unworn and in their original packaging.
For more details on how to return or exchange an item, please visit our Returns & Exchanges page or contact our customer service team for assistance.
5. How long will it take to receive my order?
We process and ship orders as quickly as possible, typically within 2-3 business days. Delivery times vary based on your location, but most customers receive their orders within 5-7 business days.
Once your order has been shipped, we will send you a tracking number so you can monitor its progress.
6. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary depending on your location.
For more details, please check our Shipping Policy or contact our customer service team for assistance with international orders.
7. How can I contact customer service?
If you have any questions or need assistance, our customer service team is here to help! You can reach us by:
- Email: help@voltward.com
- Live Chat: Available on our website during business hours.
9. Are your shoes suitable for outdoor activities?
Many of our shoes, particularly our Men’s Boots and Casual Shoes, are designed for outdoor use. They are made with durable materials and offer excellent support, making them ideal for hiking, walking, or casual outdoor adventures.
Please refer to the product description for specific details about the features of each shoe.
10. How can I stay updated on new arrivals and promotions?
To stay updated on the latest shoe styles, exclusive promotions, and special offers, sign up for our Newsletter. You can also follow us on social media for updates and exclusive deals.